Privacy Policy

Last updated: 06/2024

Thank you for choosing to visit our Website at (the “Website”) operated by Vine Tech Limited (“Company”, “we”, “us” or “our”). Your acceptance of our Terms and Conditions, this Privacy Policy, and our Cookie Policy is a prerequisite for using this Website, which is owned and managed by Vine Tech Limited, with its registered address

Office 2, Unit 4 Westward House, Glebeland Road, Camberley, Surrey, United Kingdom, GU15 3DB

and company registration number Registered under 11677626.. We are committed to safeguarding your right to privacy and your Personal Data.

By continuing to use the Website and Services, you (“you”, “your” and “User”) agree to be bound by this Privacy Policy. We recognize and value your right to privacy and present this Privacy Policy to you to explain how we collect and process information about your use of our Website and the Services you access through it. Anyone who accesses or uses our Services is subject to this Privacy Policy, regardless of registration or subscription status.

Please read this Privacy Policy carefully to understand our practices regarding Personal Data (as defined herein). Capitalized terms used herein but not defined shall have the meaning assigned to them respectively in our Terms and Conditions.

1. Information We Collect

Any information about a recognized or identifiable natural person is referred to as “Personal Data”. Any real person who can be directly or indirectly identified, especially using an identifier such as their name, identification number, geographic information, or online ID, is considered to be identifiable. 

The following legal grounds may be used to support the collection and processing of your Personal Data: performance of a contract, compliance with the law, protection of public and vital interests, your consent, and legitimate interests.

1.1. Personal information you disclose to us

When you register on our Website, indicate that you want to receive more information about us or our Services, post content (e.g., messages, images, etc.) on the Website, or contact us in any other way, we collect Personal Data, which you freely provide to us. The context of your interactions with us and the Website, the decisions you make, and the products and features you use affect the Personal Data we collect.

We collect the following types of Personal Data:

Account Information Provided By You. Names, email addresses, usernames, passwords, contact details, and other similar data may be included in this information.

– Purchase Information. You may be required to provide a legitimate payment method and relevant payment information, such as your full name and billing address if you purchase any paid services through the Website. Your payment information is received and processed through payment processing partners.

– Data you post through the Website (reviews, comments, and other submissions);

– Other information you may provide to us.

1.2. Information Collected Automatically

When you visit, use, or navigate our Website, certain information is collected automatically. This information is mainly necessary to maintain the security and functionality of our Website, as well as for internal analytics and reporting. It does not disclose any specific information about you, such as your name or contact details. We may collect information through the use of cookies and related technologies, just like many other companies. This information consists of:

Log and Usage Data. Our servers automatically collect this data when you visit or use our Website. This is diagnostic information, usage-related, performance, and maintenance-related information that we store in log files.  Depending on how you interact with us, this data may include your IP address, device information, browser type and settings, and information about your activity on our Website (e.g., date/time stamps related to your search terms, pages viewed, and searches conducted), as well as information about device events (e.g., system activity, error reports, and hardware settings).

Device Data. We collect device data, such as information about your computer, phone, tablet, or other devices you use to access the Website. This device data may include details such as your IP address (or proxy server), device and application identifiers, location, browser type, hardware model, Internet service provider, mobile operator, hardware model, operating system, and system configuration information, depending on the device you’re using.

Location Data. We may collect location data, such as your device’s location information, which can be either accurate or inaccurate.  For example, we may receive information about your current location (depending on your IP address) using GPS and other technologies. You can prevent us from collecting this data by disabling your device’s location settings or refusing to give us access to the data. However, please be aware that you may not be able to use all of the Services if you choose to opt-out.

1.3. How We Use Your Information

We use Personal Data collected through our Website for many of the business purposes listed below.  

We use the data we receive or collect:

To ask for comments. We may contact you regarding your use of our Website and ask for feedback using the information you provide.

To provide you with administrative data. We may send you information about new features, services, products, and/or changes to our terms, conditions, and policies using the Personal Data you provide.

To protect our Services. We might use your data in the course of our security activities (e.g., to monitor and prevent fraud).

– To comply with legal and regulatory obligations, or in connection with our contract, to enforce our terms, conditions, and policies.

To stop the injury and comply with the court order.

To provide and assist the User in the provision of Services. We may use your Personal Data to provide you with the Service you have requested.

To answer users’ questions and help. Your Personal Data may be used by us to address your concerns and address any possible issues you may encounter while using our Services.

To send you promotions and marketing communications. If it is consistent with your marketing preferences, we and/or our third-party marketing partners may use the Personal Data you provide to us for marketing purposes.

To simplify the login and account creation process. If you choose to link your account with us to a third-party account (if applicable), we shall use the data you have allowed us to collect from those parties to facilitate the process of creating an account and logging in to fulfil the agreement.

– For further commercial purposes. Your Personal Data may also be used for other business-related purposes, such as data analysis, trend analysis, campaign performance analysis, and to review and improve our Website, products, marketing, and user experience.

2. Cookies and Other Tracking Technologies

We use so-called cookies to ensure the proper functioning of our Website and to monitor how we can improve it for you and other users. Simply put, cookies are small files that are stored on your computer. They are designed to store a small amount of Personal Data about you, which helps us remember your preferences and ensure that everything functions properly. Specific information about how we use such technologies and how you can opt out of certain cookies is set out in our Cookie Policy.

3. Security and Storage of Your Personal Data

Unless a longer retention period is required or permitted by law (e.g., tax, accounting, or other legal requirements), we shall only retain your Personal Data for as long as necessary for the reasons set out in this Privacy Policy. We will not retain your Personal Data for longer than necessary to fulfil the purposes set out in this Privacy Policy.

Unless we have a continuing legitimate business need to process your Personal Data, we will either delete or anonymize such information or, if this is not possible, we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

To ensure the security of any Personal Data we process, we have put in place the necessary organisational and technical security measures. However, we cannot guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to circumvent our security measures and improperly collect, access, steal, or modify your information. This is because no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% safe. You are solely responsible for transferring Personal Data to and from our Website, even if we take reasonable precautions to protect it. The Website should only be accessed in a secure location.

4. Your Privacy Rights

The Data Protection Act 2018 and the General Data Protection Regulation are two examples of applicable data protection laws that the Company adheres to when collecting, using, and sharing Personal Data.

We are committed to protecting your privacy rights. Your rights include:

  • The right to be informed about what we do with your Personal Data;
  • The right to obtain access to your Personal Data that is being processed;
  • The right to rectify any inaccurate data we process and to supplement the information we hold about you where it is incomplete;
  • The right to limit the processing of Personal Data;
  • The right to be forgotten;
  • The right not to be subject to a decision based solely on automated processing;
  • The right to submit a complaint to the supervisory authority;
  • The right to receive your Personal Data in an organised, widely-used, and machine-readable format and the right to transmit such data to another controller;
  • The right to object to the processing of your Personal Data;
  • The right to withdraw consent that you have already provided for the processing of your Personal Data.

5. Use by Children 

We do not offer our Services for use by children. If you are under the age of majority in your region, you may not use the Website or our Services or provide us with any information without the involvement of a parent or guardian. We do not knowingly collect information from and/or about children.

6. Transfer of Personal Data

The Company processes Personal Data at its operating offices and any other locations where the parties participating in the processing have their offices. It implies that the Personal Data might be transferred to and kept on computers situated outside of your country, state, or province where the regulations governing data protection might be different from what applies in your location. If the country to which the Company transfers Personal Data does not ensure adequate levels of protection, such transfer will be performed only after the Company and said subjects will conclude specific agreements, containing safeguard clauses and/or appropriate safeguards for the protection of your Personal Data will be carried.

In certain situations, such as the sale of a company, merger, consolidation, investment, change of control, significant transfer of assets, reorganization or liquidation, or in anticipation of such events, your Personal Data may be disclosed to other parties.

We may provide our affiliates and subcontractors with access to Personal Data.

In the following situations, we may also work with external parties to process Personal Data:

  • Google Analytics, a service offered by Google LLC, collects and verifies a variety of data by the use of cookies, including usage metrics, IP addresses, device identifiers, URLs, and statistics. IP addresses and other data generated by Google Analytics may be transmitted to and stored on servers in the United States. To improve our Service and Website, we use Google Analytics. Please visit  to view Google’s privacy policy.
  • Hotjar is an all-in-one analysis and feedback platform that provides insights into service users’ online behaviour and feedback. Visit to read Hotjar’s privacy policy.
  • Contractors, agents, and affiliates help us by offering us or our users technical, customer services, customer support, billing, administrative services, event planning, marketing, and operations services.
  • Service providers that help make the Website or Services accessible and functional (e.g., hosting services).
  • Service providers that assist in the transfer of data we hold (e.g., assist with customer data management, payment processing, email delivery).
  • Payment providers that process payment data, such as credit or debit card information, to simplify payment collection. By using payment providers, you agree to their privacy and cookie policies.
  • Fraud prevention service providers that are working to improve security.
  • Under certain conditions, we may need to transfer or disclose your Personal Data to comply with legal or regulatory requirements (for example, we may need to share your information with police, government agencies, regulatory authorities, judicial or administrative authorities, or government agencies).
  • We may also disclose your Personal Data to third parties if the disclosure is legally permissible and necessary to protect our rights, national security issues, law enforcement, to enforce our contracts, or to protect your rights or the rights of the public.

Please be aware that our Website may sometimes link to or from the websites of our affiliates or partners. Please be aware that these websites have their privacy policies, and that we have no control over how they may use your personal data if you click on a link to any of these websites. Before providing any Personal Data to a third-party website, you should review their privacy practices.

7. Updates to the Privacy Policy

We may also modify this Privacy Policy from time to time. When we do, we will let you know by appropriate means such as by posting the revised Privacy Policy on this page with a new “LAST UPDATED” date. Any changes to this Privacy Policy will become effective when posted unless indicated otherwise.

8. How to Contact Us

If you have any questions or comments about this Privacy Policy or our Terms and Conditions, please contact us by email at [email protected].

We will investigate complaints and disputes, try to find a solution and do our best to respect your desire to exercise your rights as soon as possible and in any case within the time limits stipulated by data protection regulations.